Our customers' success is our business

TMG takes customer care very seriously and measures this monthly via the customer satisfaction index (CSI).

TMG drives performance in the following ways:

• The Sales and Service teams nurturing customers and delivering the value messages to them
• The Product teams creating products that deliver value and are easy to use for our dealers
• The Consumer product team creating a website that is fast, effective and easy to use
• The HR team recruiting and training high calibre employees
• The IT teams ensuring we have a first class, fast website
• The Marketing team keeping our brand and image front of mind for the millions of car buyers
• The Finance team sending out accurate invoices

“The group provides classified advertising of motor vehicles and an expanding list of related products through its websites and mobile platforms. It operates primarily in the UK, with a branch located in the Republic of Ireland and subsidiary companies in Ireland and South Africa.

The Auto Trader website forms the core part of the group’s business. Autotrader.co.uk is the UK’s leading motoring website with monthly unique users of up to 11.5 million on average*. This strong position means TMG operates the number one UK marketplace for motorists and is regarded as the place where buyers and sellers come together, offering unrivalled response to customers’ advertisements. This is also complimented by three brands, RAZSOR, 2nd Byte and Autotrade-mail, which make up Auto Trader’s Digital Marketing Services.

Auto Trader’s pre-eminent market position means it contributes significantly to the group’s revenue and profits, with an increasing element of this coming from online offerings.For the year to 1 April 2013, 90% of the group’s revenue was derived from digital operations compared with 83% for the previous year, highlighting Auto Trader’s ability to deliver against the evolving market.”

Trevor Mather, Chief Executive

*Source: Omniture